Returning Faulty Or Damaged Item

- Damaged items can't be returned after 14 days of receipt of goods.

- We must be notified of any items that arrive damaged within 48hrs of receipt of goods.

- You may be required to supply photographs of any damaged items you cab send these to us via email as part of returns process

- Do not begin returns process until you have informed us of any damaged items

Returning An Unwanted Item

- Unwanted items can’t be returned after 14 days of receipt of goods.

- If you are returning an unwanted item it must not be damaged or marked.

- You will be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels.

- Unwanted items returned to us our done so at your own expense

- If you need us to arrange the return for you, feel free to contact us by email. You will need to pay the return or collection costs. You will pay 1 return or collection cost based on the subtotal value of the products you are returning as per the below table.

Return Steps

- Authorise your return through the Weilai Concept

- Wrap the item in the original packaging clearly marking your return number on a separate sheet. As part of returns process you can download a return form. Do not mark your original packaging

- Send the item back to our depot

- Once our depot receives your return we will begin processing

- Your refund can take up to 3 working days from date of us receiving your order