Delivery Charges (online orders)

Free Delivery Offer

We are pleased to offer complimentary delivery for orders over £100 to addresses within the UK mainland.

Environmental Commitment

Wherever possible, we use carbon-neutral accredited courier services. In addition, the majority of our packaging materials are recycled to minimise environmental impact.

Delivery Options

• Smaller Items: Delivered by trusted couriers such as DPD Local, Yodel, or Parcelforce. You’ll receive full tracking and delivery options. Local deliveries may be made via dedicated door-to-door services; if so, we’ll contact you to arrange a suitable day.

• Deliveries Within London: For larger items (value over £250) not suitable for standard couriers, we deliver to a room of your choice and to any floor (with clear access and a suitable lift for floors above the first). If no lift is available, please request a quotation.

• Deliveries Outside London (UK Mainland): Large furniture and bulky items will be delivered to the ground-floor entrance where feasible. Some heavy/oversized items may be delivered kerbside by pallet or other methods.

Exclusions and Special Deliveries

Certain oversized or overweight products (e.g. some solid marble items) and very large or especially fragile goods are excluded from the free delivery offer and require specialised services at an additional charge.

Assembly Requirements

Some products require customer assembly for safe transport. A Professional Assembly service is available on request—this includes delivery on a specified day, installation to a room of your choice, assembly and removal of packaging. Please contact us for a quotation and to confirm service availability at your address.

Delivery Rates

Service Type	Delivery Rate
Standard Delivery for Orders Over £100 (UK Mainland)	Free
Standard Parcel Delivery for Orders Under £100 (UK Mainland)	£9.90
Exceptions: Excess Weight/Size (e.g. marble products, super heavy or large items)	By quotation
White Glove, Outside UK Mainland, Overseas, Clearance & Special Services	By quotation

Lead Times

Lead times are subject to variation. The times shown on our product pages are typical estimates for guidance only; actual timings may vary due to multiple factors.

We’re committed to dispatching your order as promptly as possible. You can contact us at any time for an update.

Delivery Timing

Stock items are typically dispatched within 1–3 days of order. Many products have specific lead times, shown on their pages and varying by options (e.g. colour or size).

For items coming back into stock, we’ll notify you upon dispatch. Deliveries are Monday–Friday. We can hold orders free of charge for up to 60 days.

Pickup

You may collect your order from our London warehouse during working hours (Mon–Fri). If you select Pickup, please contact us in advance so we can confirm when your item is ready. For very large items, we may request a specific collection time or arrange collection from a nearby warehouse.

Returns

Customised or made-to-order goods are generally non-returnable and non-cancellable. For other new and unused items, please notify us within 14 days of receipt if you wish to return. For full details, see our Terms and Conditions.