Delivery
Delivery Charges (online orders)
Standard / Economy and Express Delivery
Standard / Economy Delivery is £9.99 for orders under £150 and FREE for orders £150 and above to addresses within the UK mainland. Express Delivery is £19.99. The existing exclusions and quotation requirements below still apply.
Environmental Commitment
Wherever possible, we use carbon-neutral accredited courier services. In addition, the majority of our packaging materials are recycled to minimise environmental impact.
Delivery Options
- Smaller Items: Delivered by trusted couriers such as DPD Local, Yodel, or Parcelforce. You’ll receive full tracking and delivery options. Local deliveries may be made via dedicated door-to-door services; if so, we’ll contact you to arrange a suitable day.
- Deliveries Within London: For larger items (value over £250) not suitable for standard couriers, we deliver to a room of your choice and to any floor (with clear access and a suitable lift for floors above the first). If no lift is available, please request a quotation.
- Deliveries Outside London (UK Mainland): Large furniture and bulky items will be delivered to the ground-floor entrance where feasible. Some heavy/oversized items may be delivered kerbside by pallet or other methods.
Exclusions and Special Deliveries
Certain oversized or overweight products (e.g. some solid marble items) and very large or especially fragile goods are excluded from the free delivery offer and require specialised services at an additional charge.
Assembly Requirements
Some products require customer assembly for safe transport. A Professional Assembly service is available on request—this includes delivery on a specified day, installation to a room of your choice, assembly and removal of packaging. Please contact us for a quotation and to confirm service availability at your address.
Delivery Rates
| Service Type | Delivery Rate |
|---|---|
| Standard / Economy Delivery for Orders £150 and Above (UK Mainland) | Free |
| Standard / Economy Delivery for Orders Under £150 (UK Mainland) | £9.99 |
| Exceptions: Excess Weight/Size (e.g. marble products, super heavy or large items) | By quotation |
| White Glove, Outside UK Mainland, Overseas, Clearance & Special Services | By quotation |
Lead Times
Lead times are subject to variation. Made-to-order, pre-order and out-of-stock special-order items may have a longer lead time. Please refer to the individual product page and selected option for the estimated delivery period. Where a product specifies approximately 8 weeks for a made-to-order colour, that longer production and shipping estimate still applies. The in-stock handling and transit times below do not replace these longer lead times.
We’re committed to dispatching your order as promptly as possible. You can contact us at any time for an update.
Delivery Timing
For in-stock items, handling / dispatch takes 0–1 working day. After dispatch, Standard / Economy delivery takes 5–8 working days after dispatch and Express delivery takes 1–4 working days after dispatch. These transit periods are separate from handling time.
For items coming back into stock, we’ll notify you upon dispatch. Deliveries are Monday–Friday. We can hold orders free of charge for up to 60 days.
Pickup
You may collect your order from our London warehouse during working hours (Mon–Fri). If you select Pickup, please contact us in advance so we can confirm when your item is ready. For very large items, we may request a specific collection time or arrange collection from a nearby warehouse.
Returns
Customised or made-to-order goods are generally non-returnable and non-cancellable. For other new and unused items, please notify us within 14 days of receipt if you wish to return. For full details, see our Terms and Conditions.