Idéal pour les précommandes ou les articles fabriqués sur commande.
Option d’acompte flexible
Versez 30 % d’acompte maintenant. Les 70 % restants seront réglés avant l’expédition. C’est une façon simple de réserver les articles en précommande ou fabriqués sur commande.
Engagement réduit : réservez votre article avec 30 % d’acompte.
Calendrier clair : nous vous enverrons un e-mail lorsque le solde sera dû, juste avant l’expédition.
Assistance simple : notre équipe peut préparer la commande pour vous en quelques minutes.
Want it by ? Order with our fastest delivery method within hoursminutes
Interest free instalments with Shop Pay
Return within 14 days
✓3-Year Product Guarantee Included
3-Year Product Guarantee
We want every Weilai Concept piece to help you build a home you love. For extra peace of mind, eligible products include a 3-year product guarantee from the date your order is delivered.
What does it cover?
Our guarantee covers manufacturing faults and structural issues that are not caused by normal use, including:
Faulty workmanship during manufacture.
Frame, joint or stability faults.
Functional components such as handles, hinges, drawer runners, mechanisms, table extensions and storage fittings.
What is not covered?
The guarantee does not cover issues caused by misuse, accidental damage, incorrect assembly, poor maintenance, normal wear and tear, staining, scratches, fabric fading, natural material ageing, unauthorised repairs, commercial use or unsanitary product condition.
How do I make a claim?
Contact our customer service team by email, phone or chat with your order number and proof of purchase. We may ask for photos or videos so we can assess the issue properly.
What happens next?
If a covered fault is confirmed, we will help arrange a suitable solution. Depending on the issue, this may include replacement parts, repair support, a replacement product or an equivalent solution where the original item is no longer available.
Choosing a Made-to-Order color requires approximately 8 weeks (production + shipping).
We will arrange the production as soon as your order is confirmed and keep you updated throughout the process.
Production starts immediately after the order is placed;
International shipping and local delivery will follow once production is completed;
If you have a specific color in mind, kindly include the color code in the order notes during checkout. Our team will follow up on the next business day to confirm your selection.
Not sure which color suits best? Get in touch with our sale manager by 07375 512987 or WhatsApp us — we’ll guide you through the options to ensure a perfect match.
