Returning Faulty Or Damaged Item

- Damaged items can't be returned after 14 days of receipt of goods.

- We must be notified of any items that arrive damaged within 48hrs of receipt of goods.

- You may be required to supply photographs of any damaged items you cab send these to us via email as part of returns process

- Do not begin returns process until you have informed us of any damaged items

Returning An Unwanted Item

- Unwanted items can’t be returned after 14 days of receipt of goods.

- If you are returning an unwanted item it must not be damaged or marked.

We allow you 14 days from date of delivery for you to inspect your goods to make sure that they are what you want. If you are not sure you are going to keep your item(s), all we ask is that you leave all tags, mattress packaging etc intact; only remove these items once you are sure you are keeping your items.

- You will be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels.

- Unwanted items returned to us our done so at your own expense

- If you need us to arrange the return for you, feel free to contact us by email. You will need to pay the return or collection costs. You will pay 1 return or collection cost based on the subtotal value of the products you are returning as per the below table.

Return Steps

- Authorise your return through the Weilai Concept

- Wrap the item in the original packaging clearly marking your return number on a separate sheet. As part of returns process you can download a return form. Do not mark your original packaging

- Send the item back to our depot

- Once our depot receives your return we will begin processing

- Your refund can take up to 3 working days from date of us receiving your order