I’ve had an awful experience with this company. They delivered the wrong sofa, and their customer service team showed no real concern or effort to fix the mistake.
Instead of resolving the issue, they suggested I keep the incorrect sofa and offered only £50 compensation, even though I paid £100 extra for the larger size. To make matters worse, they outright refused to send the correct sofa.
Now, I’m stuck arranging for the wrong sofa to be collected and processing a refund after a frustrating amount of back and forth. On top of that, they’ve warned me that if the sofa is damaged during the return, they’ll deduct money from my refund.
This is by far the worst customer service and company I’ve dealt with in a long time.
I recieved damaged faulty products, table top has a scratch and base has a chip from damage. I have been offered 10% refund and a black marker pen. Absolutely not good enough. It took 3 months to deliver when initially said 1 week.
Waited long time for delivery very uncomfortable as a sofa to sit on wood panels are more of a yellow colour definitely not work the money
Perfect colour and shape
I absolutely love the coffee table set I purchased. They are very striking and look great in my lounge. They have made me so happy. My Daughter told me they were awesome. I have been very satisfied with the whole process from start to finish.
